Terms of service

Penelope Bakery
180 Coogee Bay Road, Coogee NSW 2034, Australia

Overview

This website is operated by Penelope Bakery. Throughout the site, the terms “we”, “us” and “our” refer to Penelope Bakery. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

1. Products

We sell fresh baked goods including scrolls, pastries, bread, and similar items. All products are made fresh and intended for same-day or short-term consumption.

We reserve the right to:

  • Update or change product availability at any time
  • Discontinue items without notice
  • Limit quantities per order if necessary

2. Orders

By placing an order, you confirm that:

  • All information provided is accurate
  • You are authorized to use the selected payment method
  • You agree to purchase the items in your order

Orders are only confirmed once payment has been successfully processed.

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time without prior notice.

4. Pickup & Delivery (if applicable)

Orders must be collected at the agreed time from:
180 Coogee Bay Road, Coogee NSW 2034

We are not responsible for:

  • Delays in pickup
  • Improper storage after collection
  • Product quality after leaving the store

5. Refunds & Returns

Due to the perishable nature of our products, all sales are final. We do not offer returns or exchanges.

Refunds may only be issued if:

  • You received the wrong item
  • The product was damaged upon pickup/delivery
  • The issue is reported within 24 hours with proof of purchase and photos

6. Food Safety Disclaimer

Our products are prepared in a kitchen that may handle allergens such as gluten, dairy, eggs, nuts, and other ingredients. We cannot guarantee allergen-free products.

Customers are responsible for checking ingredient suitability before purchase.

7. Limitation of Liability

Penelope Bakery is not liable for:

  • Any indirect or incidental damages
  • Issues arising from improper storage or handling after purchase
  • Reactions caused by allergens

8. Changes to Terms

We may update these Terms of Service at any time. Any changes will take effect immediately once posted on this page.

9. Contact Information

If you have any questions about these Terms, you can contact us at:

📍 Penelope Bakery
180 Coogee Bay Road, Coogee NSW 2034, Australia