Refund policy

Penelope Bakery
180 Coogee Bay Road, Coogee NSW 2034, Australia

At Penelope Bakery, we are committed to serving fresh, high-quality baked goods. Because we sell perishable food items, all products are handled under strict hygiene and food safety standards.

1. No Returns or Exchanges

Due to health and safety regulations, we do not accept returns or exchanges on any baked goods once they have been purchased or collected.

This applies to all items including:

• Scrolls
• Pastries
• Bread
• Cookies
• Any other baked goods

2. Order Issues (Damaged or Incorrect Items)

We take great care in preparing your order. If you receive the wrong item or a product that is damaged, please contact us within 24 hours of purchase or pickup.

To process your concern, please provide:

• Proof of purchase (receipt or order confirmation)
• Photos of the item received

If approved, we may offer:

• A replacement (subject to availability)
• A refund
• Store credit

3. Quality & Freshness

Our products are best enjoyed on the day of purchase. We are not responsible for items that are not stored properly after pickup or delivery.

4. Refund Processing

If a refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank.

5. Contact Us

If you have any issues with your order, please contact us:

📍 Penelope Bakery
180 Coogee Bay Road, Coogee NSW 2034, Australia