Delivery & Shipping

We’re so excited to create and deliver your beautiful scrolls! Here’s everything you need to know about our delivery process.

We deliver Monday to Saturday (excluding public holidays).

- Same Day Delivery may be available (see below)
- Future date scheduling is always available at checkout

Yes, we offer Same Day Delivery!

- Order before 1:00 PM to qualify
- Available on selected products only
- If same-day is unavailable, it means we’ve reached capacity

If you miss the cutoff, don’t worry—you can schedule your delivery for the next available day or a future date.

We currently deliver within selected service areas across Australia.

- Delivery availability depends on your postcode
- Some postcodes may cover large areas, but not all suburbs are serviceable

You can check your postcode at checkout to confirm availability.

Delivery cost varies depending on your location, however as a general guide:

- $16.95 for Sydney Metro Areas
- $18.95 for Sydney CBD
- $18.95 for Greater Sydney Area
- $22.95 for outlying areas of Greater Sydney

Delivery fees may increase during peak periods (e.g. holidays, special occasions).

Yes!

During checkout, you can:

Please note:

- Exact delivery times cannot be guaranteed
- We always do our best to deliver within your selected window

We understand many orders are gifts, so:

- No invoices or pricing are included in deliveries
- Only shipping details are shown on the parcel
- Optional gift messages may be included

Please ensure all delivery details are correct before placing your order.

- We are not responsible for incorrect addresses provided at checkout
- Additional fees may apply for redelivery or changes

If the recipient is unavailable:

- The order will be left in a safe place when possible
- We recommend ensuring someone is available to receive the order

While we aim to deliver on time, delays may occur due to:

We appreciate your patience during busy periods.